Service Announcements

We will use this site to update issues that have a broad impact across customers such as a disruption of service or support.

Documentation: Broken Links Inside of Help
This issue is resolved as of 10/30/2015.   As of 10/23/2015 we noticed that many lower level links were broken.  This was due to a scheduled update th...
Fri, 30 Oct, 2015 at 7:09 AM
Holiday Support Hours 2015
During this holiday season support from 8-8 EST on US business days.  We are closed on Christmas Day and New Years Day.   Thank you and happy holidays...
Tue, 22 Dec, 2015 at 1:10 PM
Planifi Holiday Support Schedule 2016
Happy Holidays!   This year our support schedule during the holiday season will be:  Dec 26th (Christmas observed) - Closed  Dec 27 through Dec 30t...
Thu, 22 Dec, 2016 at 1:00 PM
Visualizer Issue: Error Message on Start Up (Update 1/25/2017)
Update 1/25/2017 We have published an update that has resolved the issue for most customers.  If you are still receiving errors please enter a support t...
Wed, 25 Jan, 2017 at 9:56 AM